Important Information About Our Office

After Hours

SironaHealth, our after hours answering service, is available for your calls after hours. Call your clinic's main phone number (Boise 367-4321 or Eagle 367-5750) and you will be put in touch with someone who can listen to your concerns. Please save routine questions (mild illness, appointments, prescription refills) for the morning. We encourage you to refer to our website first, when practical, before calling the doctor.

Appointments

To help provide timely service to our patients, we prefer to schedule all visits. If you are later than 20 minutes for your appointment, we will try to work you back into the schedule, or perhaps offer an appointment to you with another provider. Out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment.

Occasionally, despite our best efforts, we may run late. We will keep you informed so that you have the option of rescheduling your appointment or seeing another provider, if available.

Sick Child Visits

We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting. If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.

If you would like to see us for more than one child, YOU MUST SCHEDULE APPOINTMENTS FOR EACH CHILD. Without an appointment, we may not be able to see a sick sibling right away, and you may be asked to wait while the provider sees a scheduled patient.

Walk-Ins

Patients who walk in with a non-emergency condition will be fit into the existing schedule as best as possible, or they will be asked to return later in the day when the schedule allows.


Map to Boise Pediatric Clinic
Map to Caldwell Pediatric Clinic
Map to Eagle Pediatric Clinic

Emergencies

If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening such as loss of consciousness, severe bleeding, seizure, or severe asthma attack. For poisoning, call Idaho Poison Center 1-800-222-1222. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.

Well Child Visits

To keep your children healthy, it is important to bring them in for regular checkups. When your child(ren) are due for their well child exams, call our office to make an appointment and we will get you scheduled within 5-7 days. The list below is our recommended schedule for Well Child Visits.

Insurance

We accept most insurance carriers. Please have your insurance card or Medicaid card with you at the time of your visit. If we file your claim, you are responsible for the required co-pay or deductible at the time of visit. If we are not a provider for your insurance, YOU WILL BE RESPONSIBLE FOR THE ENTIRE CHARGE AT THE TIME OF SERVICE. Please call your health insurance in advance to verify we are a provider for your insurance carrier.

Our contract with your insurance carriers requires us to collect the appropriate co-pay and/or deductible at the time of service.

For those patients that are Self Pay, we can offer a Self Pay Discount, IF PAYMENT IN FULL IS MADE AT THE TIME OF THE VISIT. No discount will be given if we must bill you. We also can discuss payment plan options.

Please note that we accept Mastercard, Visa, Discover, and American Express credit cards, as well as bank debit cards.